Privacy Policy
At Sixth Street Sound (“we”, “our”, or “the Company”), we are committed to protecting the privacy of our clients, website visitors, and all individuals who interact with our services. This Privacy Policy outlines how we collect, use, store, and protect your personal information in connection with our professional audio equipment repair business.
1. Information We Collect
We may collect the following types of personal and device-related information:
Contact Information: Name, email address, phone number, and physical address.
Device Information: Product type, brand, model number, serial number, and fault description.
Communication Records: Messages, emails, forms, and notes related to your repair orders.
Website Data: IP address, browser type, pages visited, timestamps, and referral sources when visiting our website.
2. How We Use Your Information
We collect and process your information for the following purposes:
To communicate with you regarding service quotes, repair updates, and invoicing.
To perform diagnostics and repair work on your audio equipment.
To improve our customer service and internal repair procedures.
To fulfill legal obligations or comply with applicable laws and regulations.
3. How We Share Your Information
We do not sell, rent, or trade your personal information. We may disclose your data only under these circumstances:
With your explicit consent.
If required by law, court order, or governmental request.
To service providers performing tasks on our behalf (e.g., logistics partners), under confidentiality agreements.
4. Data Security
We implement reasonable technical and organizational safeguards to protect your data from unauthorized access, disclosure, or loss. This includes access controls, secure servers, and limited internal access to personal data.
5. Data Retention
We retain your data only for as long as necessary to fulfill the purposes described in this policy, or as required by law (e.g., tax or contractual obligations). When data is no longer needed, we will securely delete or anonymize it.
6. Your Rights
You have the right to:
Request access to the personal data we hold about you.
Request correction or deletion of inaccurate or outdated data.
Withdraw consent where processing is based on your prior consent.
To exercise any of these rights, please contact us.
7. Cookies and Website Usage
We may use cookies or similar technologies to improve your browsing experience. You can manage cookie settings in your browser preferences.
8. Changes to this Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website. Continued use of our services after changes are posted constitutes your acceptance of the revised policy.